- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
I took my Subaru in for a serious oil leak. I left the vehicle with Lenny, he called me back about 30 minutes later and explained in detail what was wrong and a reasonable price to fix it. He also agreed to change my plugs while he had half my engine tore down. I forgot to mention this was the Wednesday morning before Thanksgiving. Lenny and his shop man had my car finished by the end of the day. I'm very pleased with the work they didand happy to be on the road again. I recommend Baucom Auto to anyone needing a auto mechanic. Thank you Lenny for your top notch service.
Highly recommended! From someone not from the area looking for a small shop for automotive repairs I will continue to bring my vehicles to Baucoms auto from here on out! Couldn't ask for a better shop! Thank you!